At Retrobet Casino, we take your privacy seriously. This Retrobet Casino privacy policy explains how we collect, use, store, and protect your personal data when you visit retrobet.win or use any of our services. We are committed to maintaining the highest standards of data protection and information security, in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. Please read this document carefully to understand your privacy rights and how Retrobet Casino handles your personal information.
1. Identity of the Data Controller
Retrobet Casino is operated by a company registered and licensed in Curaçao under the authority of the Government of Curaçao. As the data controller, Retrobet Casino is responsible for determining the purposes and means of data processing carried out in relation to your account and your use of our platform. All questions regarding this Retrobet Casino privacy policy or your personal data should be directed to our dedicated Data Protection Officer (DPO) at [email protected].
2. Personal Data We Collect
Retrobet Casino engages in responsible and transparent data collection practices. We only gather information that is necessary to deliver our services, meet our legal obligations, and protect the integrity of our platform. The categories of personal information we may collect include:
2.1 Identification Data
- Full legal name
- Date of birth
- Nationality and country of residence
- Government-issued identification documents (passport, driver's licence)
2.2 Contact Data
- Email address
- Telephone number
- Residential and billing address
2.3 Financial Data
- Payment method details (credit/debit card numbers, e-wallet identifiers)
- Transaction history including deposits and withdrawals
- Cryptocurrency wallet addresses
- Bank account details where applicable
2.4 Gaming Activity Data
- Game sessions, bets placed, wins and losses
- Retrobet Casino Bonus and promotion usage
- VIP programme tier and cashback history
- Responsible gambling settings (deposit, bet, loss, session limits)
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser type
- Retrobet Casino Mobile app usage data (Android APK or iOS PWA)
- Cookies and tracking identifiers (see our cookie policy below)
2.6 Communication Data
- Records of live chat conversations with our 24/7 support team
- Email correspondence and support tickets
- Marketing preferences and opt-in/opt-out records
2.7 Sensitive Personal Data
In limited circumstances, Retrobet Casino may process sensitive categories of personal data, such as information relating to responsible gambling assessments or problem gambling indicators. This is done strictly to fulfil our duty of care obligations and only with your explicit consent where required by law.
2.8 Data Received from Third Parties
We may receive personal information about you from third-party sources, including payment processors, identity verification providers, fraud prevention agencies, and marketing partners. All such data is handled in accordance with this Retrobet Casino privacy policy and applicable data protection legislation.
3. How We Collect Your Data
Retrobet Casino collects user data through various methods, including:
- Direct collection: when you register an account, make a deposit, contact customer support, or complete KYC verification.
- Automated collection: through cookies, web beacons, server logs, and similar technologies when you browse our website or use our mobile app.
- Third-party sources: from payment providers, identity verification services, affiliate partners, and regulatory bodies.
4. Purposes of Data Processing
The data processing activities carried out by Retrobet Casino serve the following clearly defined purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and managing your player account | Contractual necessity |
| Service Provision | Delivering games, processing payments, and providing customer support | Contractual necessity |
| KYC/AML Compliance | Verifying your identity and complying with anti-money laundering obligations | Legal obligation |
| Security and Fraud Prevention | Detecting, preventing, and investigating fraud, cheating, and suspicious activity | Legitimate interest / Legal obligation |
| Responsible Gambling | Monitoring gameplay to identify and support at-risk players | Legal obligation / Legitimate interest |
| Marketing and Communications | Sending promotional offers, bonus notifications, and newsletters (with your consent) | Consent |
| Platform Improvement | Analysing user data to improve our website, games, and overall player experience | Legitimate interest |
| Legal Compliance | Meeting our obligations under applicable laws and regulations | Legal obligation |
5. Retrobet Casino Cookie Policy
The Retrobet Casino cookie policy forms an integral part of this broader privacy policy. Cookies are small text files placed on your device when you visit our website. They help us provide a seamless, personalised, and secure gaming experience. The Retrobet Casino platform uses the following categories of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the operation of our website. They enable core functions such as secure login, session management, and fraud detection. Without these cookies, Retrobet Casino cannot function properly. These cannot be disabled.
5.2 Analytical Cookies
We use analytical cookies to understand how players interact with our platform — which pages are visited most often, how long sessions last, and where users navigate. This data collection helps us improve our services. Tools such as Google Analytics may be used for this purpose.
5.3 Functional Cookies
Functional cookies remember your preferences — such as language settings, currency selection, and preferred game filters — so you enjoy a personalised experience every time you return to Retrobet Casino.
5.4 Marketing and Targeting Cookies
With your consent, Retrobet Casino uses marketing cookies to deliver relevant promotional content and targeted advertisements both on and off our platform. These cookies track your browsing habits across websites to build a profile of your interests. You may withdraw your consent for marketing cookies at any time via your browser settings or by contacting us at [email protected].
5.5 Managing Your Cookie Preferences
When you first visit retrobet.win, you will be presented with a cookie consent banner. You can manage or revoke your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our platform. For more detailed information about our Retrobet Casino cookie policy, please contact our DPO.
6. Sharing Your Personal Data with Third Parties
Retrobet Casino maintains strict confidentiality regarding your personal data. We do not sell your information to third parties. However, in order to deliver our services and meet our legal obligations, we may share your personal information with the following categories of recipients:
- Payment Providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors (Bitcoin, Ethereum, Litecoin) to facilitate deposits and withdrawals.
- Identity Verification and KYC Providers: Third-party services used to verify your identity and comply with AML regulations before processing your first Retrobet Casino withdrawal.
- Regulatory and Law Enforcement Authorities: Government agencies, courts, or regulators (including the Curaçao Gaming Control Board) when required by law or to protect our legal rights.
- Technology Partners: Game providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming may receive limited user data necessary for game operation and RNG certification.
- Marketing and Analytics Partners: Service providers who help us with email campaigns, SEO, and platform analytics, subject to strict data protection agreements.
- Professional Advisors: Legal counsel, accountants, and auditors bound by professional confidentiality obligations.
All third parties with whom Retrobet Casino shares personal data are required to maintain appropriate data security measures and to process your information only in accordance with our instructions and applicable data protection law.
7. International Data Transfers
As Retrobet Casino is operated by a Curaçao-registered company and works with international service providers, your personal data may be transferred to and processed in countries outside of Australia. When such transfers occur, Retrobet Casino ensures that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by relevant supervisory authorities
- Adequacy decisions recognised by relevant data protection regulators
- Binding Corporate Rules (BCRs) where applicable
- Your explicit consent to the transfer, where required
We are committed to ensuring that your personal information receives an equivalent level of protection regardless of where it is processed.
8. Data Security at Retrobet Casino
Retrobet Casino data security is a top priority. We implement a comprehensive suite of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring end-to-end data security.
- Firewalls and Intrusion Detection Systems: Our servers are protected by advanced firewalls and real-time intrusion detection systems to prevent unauthorised access.
- Encryption of Stored Data: Sensitive personal data stored on our systems is encrypted at rest using robust encryption protocols.
- Access Controls: Strict role-based access controls ensure that only authorised personnel can access your personal information, and only where strictly necessary.
- Regular Security Audits: We conduct regular internal and external security audits and penetration testing to identify and address vulnerabilities.
- RNG Certification: Our Random Number Generators are independently certified by accredited laboratories to ensure fair and secure gameplay.
- Staff Training: All Retrobet Casino employees handling personal data receive regular data protection and information security training.
Despite these robust measures, no online platform can guarantee absolute data security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, Retrobet Casino will notify the relevant supervisory authority and affected players in accordance with applicable legal requirements.
9. Data Storage and Retention Periods
Retrobet Casino data storage practices are governed by our legal obligations and legitimate business needs. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. The following retention periods generally apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | 7 years after account closure | AML/KYC legal obligations |
| Financial Transaction Data | 7 years | Tax and regulatory compliance |
| Gaming Activity Data | 5 years after last activity | Responsible gambling, dispute resolution |
| Technical and Cookie Data | Up to 2 years | Platform optimisation, fraud detection |
| Communication Records | 3 years | Customer service quality and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn | Proof of consent |
Once the relevant retention period has expired, Retrobet Casino will securely delete or anonymise your personal data in accordance with our internal data storage and disposal procedures.
10. Your Privacy Rights
Retrobet Casino respects and upholds your privacy rights under the Australian Privacy Act 1988, the Australian Privacy Principles, and the GDPR (where applicable). As a player, you have the following rights in relation to your personal data:
10.1 Right of Access
You have the right to request a copy of the personal information that Retrobet Casino holds about you. We will respond to verified access requests within 30 days.
10.2 Right to Correction
If your personal data is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update certain details directly through your account settings or by contacting our support team.
10.3 Right to Deletion ("Right to be Forgotten")
In certain circumstances, you may request the deletion of your personal information. Please note that we may be unable to delete data that we are legally required to retain (for example, for AML/KYC compliance purposes). Retrobet Casino will inform you of any limitations on this right when processing your request.
10.4 Right to Restriction of Processing
You may request that Retrobet Casino restricts the data processing of your personal information in certain situations, such as while we verify the accuracy of contested data or assess an objection you have raised.
10.5 Right to Data Portability
Where processing is based on your consent or a contractual relationship, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
10.6 Right to Object
You have the right to object to the data processing of your personal information where we rely on legitimate interests as our legal basis. You may also object at any time to the processing of your data for direct marketing purposes.
10.7 Right to Withdraw Consent
Where Retrobet Casino processes your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
10.8 Exercising Your Rights
To exercise any of your privacy rights, please submit a written request to our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you accordingly.
11. Supervisory Authority — OAIC
If you believe that Retrobet Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact Retrobet Casino first so we can address your concern directly and promptly. Our team is committed to resolving all privacy-related complaints in a fair and timely manner.
12. Data Protection Officer
Retrobet Casino has appointed a dedicated Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable privacy legislation. You may contact our DPO directly for any queries relating to this Retrobet Casino privacy policy, your personal information, or our data processing activities:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via retrobet.win
13. Links to Third-Party Websites
Our platform may contain links to third-party websites or services. This Retrobet Casino privacy policy applies solely to our platform at retrobet.win. We are not responsible for the privacy practices or content of external websites. We encourage you to Retrobet Casino review the privacy policy of any third-party site you visit.
14. Updates to This Privacy Policy
Retrobet Casino reserves the right to update this privacy policy at any time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will notify you via email or a prominent notice on our website prior to the changes taking effect. The date of the most recent revision will be displayed at the top of this page. We encourage you to review this Retrobet Casino privacy policy periodically to stay informed about how we protect your personal data.
15. Frequently Asked Questions — Privacy at Retrobet Casino
What personal data does Retrobet Casino collect about me?
Retrobet Casino collects a range of personal information, including identification data, contact details, financial information, gaming activity records, technical data, and communication records. Full details are provided in Section 2 of this privacy policy. Our data collection practices are designed to be transparent and proportionate.
How does Retrobet Casino protect my personal data?
Retrobet Casino data security is underpinned by 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, strict access controls, and regular security audits. Your personal data is handled with the utmost care and confidentiality. We are committed to maintaining robust information security at all times.
Can I request deletion of my personal information?
Yes. Under Australian privacy law and the GDPR, you have the right to request deletion of your personal data. However, Retrobet Casino may need to retain certain data to meet KYC, AML, and other regulatory obligations. Contact our DPO at [email protected] to submit a deletion request.
What is the Retrobet Casino cookie policy?
The Retrobet Casino cookie policy governs how we use cookies and similar tracking technologies on our website. We use essential, analytical, functional, and marketing cookies. You can manage your cookie preferences through our consent banner or your browser settings. Full details are in Section 5 of this document.
How do I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, restriction, portability, or objection — please email our Data Protection Officer at [email protected]. Retrobet Casino will respond to all valid requests within 30 days. Your privacy matters to us, and we are here to help.
Does Retrobet Casino share my data with third parties?
Retrobet Casino shares your personal data only with trusted third parties where necessary, including payment providers, KYC verification services, game providers, and regulatory authorities. We never sell your personal information. All sharing is governed by strict data protection agreements ensuring your confidentiality is always maintained.
Where can I complain about data privacy issues?
If you have concerns about how Retrobet Casino handles your personal data, you should first contact our DPO at [email protected]. If you remain unsatisfied, you can lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This Retrobet Casino privacy policy was last reviewed and updated in 2025. By using the Retrobet Casino platform, you acknowledge that you have read, understood, and agree to the practices described in this document. If you have any questions or concerns about your privacy, personal data, or data protection at Retrobet Casino, please do not hesitate to reach out to our dedicated team at [email protected]. We are here to ensure your experience remains safe, transparent, and respectful of your privacy rights at all times.